Returns & Replacements
We guarantee your satisfaction with all Vinyl.com.au merchandise. If you receive damaged, defective, or incorrect item(s) from Vinyl.com.au you may return the product(s) within 14 days of delivery. When we receive the item(s) and verify the return of product(s), we will send you a replacement(s) or issue a full refund for the item.
Please choose carefully when ordering on Vinyl.com.au. Once you have ordered the item, you are committed to the purchase unless you have good reason to cancel. In accordance with new laws from the Department of Fair Trading - you are not automatically entitled to a refund if you simply change your mind or you later discover that you made the wrong choice. You are entitled to a refund if the item you bought is: not of acceptable quality or does not match the description.
If you are to arrange for your goods to be returned please follow the procedure outlined below :-
Please contact us at: firstname.lastname@example.org with your intention to return the goods stating your order number and the item(s) you would like to return and the reason why. A representative of our Customer Service Team will get back to you with instructions on how to return the item(s).
Please pack item(s) with original packaging if possible.